Suchergebnisse

Given the increased stakeholder focus on sustainability, companies are facing the challenge of systematically collecting and processing sustainability information. Identifying sustainability indicators will become imperative for small and medium-sized enterprises (SME), especially in the extremely segmented and highly specialized food industry – entailing opportunities, but also costs and risks. This article is a management approach and a basis for discussing the classification of sustainability reporting systems in existing Information Technology (IT) infrastructures from an economical point of view. Supported by a case study from the meat industry, the authors discuss to what extent sustainability information is reflected by an existing Enterprise Resource Planning (ERP) System, or which investments would be required for companies to facilitate the communication of sustainability data. Additionally and as a result, the article gives a schematic explanation how process changes can be evaluated economically by capturing and processing sustainability information, and thus how to decide in favor of or against a certain level of IT-based environmental information processing functionality.

PurposeThe aim of this paper is to identify key issues and successful patterns of collaborative customer relationship management (CRM) in financial services networks.Design/methodology/approachThe study takes the form of a multi‐case analysis.FindingsThe paper finds that key issues of CRM in financial services networks are redundant competencies of partnering companies, privacy constraints, CRM process integration, customer information exchange, and CRM systems integration. To address these issues, partnering companies have to agree on clear responsibilities in collaborative processes. Data privacy protection laws require that customer data transfer between partnering companies has the explicit approval of customers. For process integration, companies have to agree on process standards and a joint integration architecture. Web services and internet‐based standards can be used for inter‐organizational systems integration. Data integration requires the development of a joint data model. Either a unique customer identification number or a matching algorithm must be used to consolidate customer data records of partnering companies.Research limitations/implicationsBecause of the limited number of case studies, generalizability is limited. The findings can serve as a starting point for researchers seeking to further explore the topic with quantitative methods.Practical implicationsThe findings can be used by financial services networks to improve their collaborative CRM approaches.Originality/valueThe importance of collaborative CRM in business networks is likely to increase due to the continuing deconstruction of value chains not only in the financial services industry, but in other industries as well. Nevertheless, the topic has not received much attention in research.

Informationsasymmetrien sind ein typisches Merkmal der Beziehung zwischen Investoren und dem Management eines Unternehmens. Diese Asymmetrien können zu einer ineffizienten Ressourcenallokation und Wohlfahrtsverlusten führen. Ziel dieser Thesis ist es, aktuelle Einflüsse auf diese Informationsasymmetrien besser zu verstehen. Zu diesem Zweck werden drei generische Mitigationsstrategien (Screening, Einbeziehung von Informationsintermediären und Signaling) analysiert. Anders als in einem Großteil der finanzwirtschaftlichen Literatur, die sich diesem Themengebiet häufig mit marktbasierten Ansätz...

Informationsasymmetrien sind ein typisches Merkmal der Beziehung zwischen Investoren und dem Management eines Unternehmens. Diese Asymmetrien können zu einer ineffizienten Ressourcenallokation und Wohlfahrtsverlusten führen. Ziel dieser Thesis ist es, aktuelle Einflüsse auf diese Informationsasymmetrien besser zu verstehen. Zu diesem Zweck werden drei generische Mitigationsstrategien (Screening, Einbeziehung von Informationsintermediären und Signaling) analysiert. Anders als in einem Großteil der finanzwirtschaftlichen Literatur, die sich diesem Themengebiet häufig mit marktbasierten Ansätz...